Refund policy

RETURNS & REFUNDS POLICY

Last updated: October 19, 2026

At Velazi, we want you to be satisfied with your purchase.

Returns

 ELIGIBILITY & DEADLINES
• Change of mind: request within 14 days of delivery only for UK/EU customers. Items must be unused, unworn, unwashed, and in original packaging with all tags/accessories.

• Damaged/defective: notify us within 7 days of delivery and include clear photos/video of the item and the outer packaging (shipping label visible). To maintain the integrity of our insurance claims, a continuous, unedited unboxing video is strictly mandatory for all damange or missing items report. The video must start with the sealed parcel showing the shipping label and continue through the entire opening and inspection process, plus your order and tracking numbers.

• Missing/incorrect items: notify us within 24 hours of delivery and provide unboxing photos/video clearly showing the unopened shipping label and the items received.

• Non-returnable (if defective we'll evaluate the issue)

Return Shipping

Customers are responsible for return shipping costs. If an item is defective, damaged, or incorrect, contact us for instructions and applicable remedies.

Please do not send items back without first contacting us.

Refunds

Once your return is received and inspected, we will notify you of the refund decision. Approved refunds will be issued to the original payment method, subject to payment-provider processing times.

Exchanges

Please contact us to check product availability if you would like a different size or item.

Made-to-Order Items

Made-to-order products are not refundable or exchanged.

Contact

For returns and refunds, contact us at contact.velazi@gmail.com